A few things worth knowing.
Straightforward terms, so nothing about your visit catches you by surprise.
How we handle your information
Your information stays private
Information collected from this site is only used if we need to reach you about your appointment or order. We appreciate you trusting us with your contact information.
Text and email updates
Texting is optional. We only text you if you say yes, and saying no never affects your appointment, your class spot or your job application.
Guests who opt in receive appointment reminders, updates and occasional promotions. Students and job applicants who check the OK to text box on a class sign up sheet, career fair card, class enrollment form or job application receive texts about classes, events, job openings and their application. Team members who opt in receive schedule, time off and license reminders and team announcements.
Texts come from 512 765 4427 or 855 490 6398. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
We never sell or share your mobile number or text consent with third parties for marketing.
We want you to love what you leave with.Our promise, since 1991
A few policies worth knowing
The short version of how we handle cancellations, satisfaction, payment, and returns.
24 hour cancellation policy
We hold your appointment time just for you, so we ask for 24 hours notice to cancel or reschedule. Appointments cancelled with less notice, and no shows, are charged the full cost of the scheduled service.
Our service guarantee
We want you to love your visit. If something is not right, let us know within 48 hours and we will schedule a corrective service within two weeks of your original appointment. We do not offer money refunds for a service.
How you can pay
We accept Visa, Mastercard, American Express, and Discover. All credit card information stays confidential and secure. We do not accept personal checks.
Returning a product
Products bought at the salon can be returned for store credit within 14 days of purchase with a receipt, in the same condition as when purchased, including the original packaging. We do not offer cash refunds, though store credit can go toward products or services.
Six things to know
Using a Maximum FX gift certificate means you accept these terms.
Where they are valid
Valid at Maximum FX only, for any product or service we offer.
How long they last
Good for one year from the date of purchase. Bring it with you to your appointment.
Copies
A copy of a gift certificate cannot be accepted, only the original.
Lost certificates
Call us at (512) 472-3331 if yours is lost. We will need the serial number to reissue it.
What they cannot buy
A gift certificate cannot be used to buy another gift certificate or a Maximum FX membership.
Refunds
Gift certificates are non refundable and cannot be redeemed for cash.
We are happy to walk you through it
Call or text either location and our guest care team can help.
Text 512 714 2303
Text 512 543 2106
Administrative office (512) 472-3331
