Q. I have a difficult time explaining the way I want my hair cut and always leave salons a bit disappointed. What can I do?
A. We suggest bringing several pictures that best illustrate the style and look that you want. It may take several pictures to get the point across, but that’s okay. Making sure that we maintain clear communication will almost always result in a positive salon experience.

Q. What if I have other questions?
A. We want you to get the most out of our salon and wellness spa. Please talk to your service provider about any other concerns you have.


Feeling completely at ease results in the ultimate spa experience. The following are some commonly asked questions that will help make your visit comfortable and enjoyable.

Q. How early should I arrive?
A. To get the most out of your visit to the spa, please arrive at least 15 minutes early. This will allow time to check in, have a beverage and transition into your spa service.

Q. What should I wear?
A. We want you to be as comfortable as possible, so you may wear as little or as much as you like for body treatments. You will be discreetly covered with towels at all times. We also provide slippers and spa wear for your convenience.

Q. Should I refrain from shaving/hair removal before a body treatment?
A. Yes. To ensure your complete comfort during body treatments, you may want to refrain from hair removal 24 hours before your service.

Q. Should I have any concerns about pregnancy or other health matters?
A. Please let your service provider know of any medical conditions or medications you are taking. They are highly trained to guide you in deciding which treatments are right for you.

Q. Why do my nails always peel?
A. Because they are dry. Daily use of cuticle oil is the best remedy. Any of Aveda’s Composition Oils will work very well. Try placing oil under the nails also. Try to keep nails polished, using a base coat, two coats of polish and a top coat. Always seal the edges of the nail with base and topcoat too!

Q. Why does polish on natural nails chip the next day?
A. Natural oils and cuticle skin on nails prevent polish from adhering properly. Always make sure nails are clean before applying polish and be sure to seal the edge of nails with topcoat.

Q. Why do you not offer alternative nails?
A. After careful study of the effects of products used for acrylic nails, we came to believe that helping our clients grow their own natural nails is not only better for the environment, but also better for the health of the client and the nail specialist. It is our desire to help you grow and maintain healthy natural nails through better nutrition, regular professional manicures and good home care. If you have acrylic nails and are interested in transitioning back to your natural nails, we can help with our ProStrong Nail series.

Q. How long will a manicure on natural nails last?
A. With sensible home care and proper home products, a professional manicure should last 7 to 10 days. We can offer suggestions to ensure your manicures remain beautiful and your nails healthy.

Q. How long does hair have to be in order to wax?
A. Body hair should be 1/4 inch long. Facial hair should be long enough to tweeze.

Q. Who is NOT a candidate for waxing?
A. If you are using (or have recently used) Retina-A, or Accutane, or any other prescribed medication that might make your skin extra sensitive, you are not a candidate for hair removal by waxing. If you have had chemical peels or are using any type of medication that causes peeling, you should not undergo a waxing procedure. If you are unsure about whether you may or may not be a candidate for waxing, please consult your physician before scheduling any waxing services.

Q. How often should I have a facial?
A. Most clients find they benefit most from monthly facials.